Returns
Returns
At BlazingPlastic, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
1. Returns & Refunds
You may return a product within 7 calendar days of delivery for a refund or exchange, under the following conditions:
- The item must be unused, in its original condition and packaging.
- Customized or personalized products are non-refundable unless they are received damaged or defective.
To initiate a return, please contact our customer service team at info@blazingplastic.ge with your order number and reason for return. We will provide instructions for returning the item.
2. Damaged or Defective Products
If you receive a damaged product, please notify us within 7 calendar days of receiving it. We may require photos and details of the damage. Depending on the situation, we may offer a replacement or a full refund, including shipping costs.
3. Non-Returnable Items
The following items are not eligible for returns:
- Customized 3D-printed toys or items made according to your specifications.
- Discounted or sale items.
- Products that have been used, modified, or damaged after delivery.
4. Refund Processing
Once we receive and inspect your returned item, we will send a confirmation email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 14 calendar days, and the amount will be automatically credited to your original payment method. The time for the refund to appear in your account may vary based on your payment provider.
5. Delayed or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account as processing times may vary.
- If the refund is still not reflected after some time, please contact us at info@blazingplastic.ge
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@blazingplastic.ge for further instructions.
